Privacy Policy

Information We Collect

We gather information that enables us to deliver, personalise, and improve your experience. This includes details you supply directly during registration, deposits, withdrawals, or when contacting our support team.

Personal Data

Personal data typically includes your full name, date of birth, residential address, email address, telephone number, and payment information such as bank account or card details. We also collect identification documents required for account verification and compliance with anti-money laundering regulations.

Usage and Technical Data

Automatically collected information includes your IP address, browser type and version, device operating system, pages visited, time spent on the site, and referral sources. We use this data to analyse trends, administer the website, and maintain security.

How We Use Your Information

Your data is used to create and manage your gaming account, process transactions, verify your identity, prevent fraud, and ensure regulatory compliance. We may also use it to communicate important service updates, send promotional offers where you have given consent, and customise the games and bonuses displayed to you.

All processing is carried out on the basis of contractual necessity, legal obligation, legitimate business interests, or your explicit consent.

Sharing and Disclosure

We do not sell your personal data to third parties. Information may be shared with trusted service providers who assist in operating our platform, including payment processors, identity verification agencies, hosting providers, and marketing partners. These organisations are contractually obliged to keep your data secure and use it only for the purposes we specify.

Disclosure may also occur where required by law, regulation, or court order, or to protect the rights, property, or safety of Royalen Casino, our players, or the public.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to distinguish you from other users, remember your preferences, and enhance site functionality. Essential cookies enable core features such as account login and game access. Analytical and preference cookies help us understand how the site is used and improve your experience.

You can manage your cookie preferences through your browser settings at any time. However, disabling certain cookies may limit your ability to use parts of the website.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption of sensitive information, secure servers, regular security audits, and staff training on data protection obligations.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is completely secure. You acknowledge this inherent risk when using our services.

Your Rights and Choices

You have the right to access the personal data we hold about you, request correction of inaccurate information, and ask for deletion of your data where we no longer have a legitimate reason to retain it. You may also withdraw consent for marketing communications at any time by adjusting your account settings or contacting customer support.

To exercise these rights, please contact us using the details provided below. We will respond within one month, though complex requests may require additional time.

International Data Transfers

Some of our service providers are located outside the UK and the European Economic Area. Where personal data is transferred to such locations, we ensure appropriate safeguards are in place, including standard contractual clauses or other approved mechanisms that meet UK data protection standards.

Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory requirements. Account data is typically kept for six years after closure to comply with gambling and financial regulations.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. The revised version will be posted on this page with an updated effective date. We encourage you to review the Privacy Policy periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our support team via live chat or by emailing [email protected].

This policy was last updated on 15 March 2025.